• ITS User Services

    Provides assistance and support for all faculty, staff, and students.

    Services include:

    • Help Desk, Desktop Technology Support, and Classroom Technology Support

    • Provides Technical support specialists for PC support, helpdesk support, and training support initiatives

    • Handles customer problems that arise from the use of products or the services

    • Trains staff to help customers use products properly

    • Provides tools to onsite user support technicians for proactive and responsive services

    • Reviews system operating requirements in alignment with budget planning

    • Provides up-to-date system and process documentation and inventories

    • Management of all related vendor support contracts for end user hardware and software

    • Works with software and hardware vendors for problem resolution

    • Ensures end user data is protected and recoverable

    • Plans rollout of new PCs, laptops, and printers etc, in accordance with applicable replacement schedules as well as associated licensing